Our seminar style is practice-oriented, professional and effective. Our lively presentational style motivates participants. The objective is to provide each and every seminar participant with solutions to problems – through exercises, role plays and discussions.
We make seminars memorable. Our superb documentation provides a great opportunity for participants to refresh after the seminar. After three weeks, attendees receive a confirmation of participation and after twelve weeks they receive a questionnaire on their self-set targets.
We offer seminars and training sessions on the following topics:
Management Training
From management staff to management star – personality training
Work-life balance
Never enough time: time management for managers
Your role as a manager
All in the effect: how to convince your listeners
Achieve goals with motivated staff
Explosive situation: how to diffuse a conflict
The manager as coach
Delegate!
Meetings – the way to efficiency
Discover talent – root out bluffers: how to find the right staff for your company
Communication and Customer Focus
Customer contact means customer satisfaction
Personal customer relationships make all the difference
Customer focus on the phone
Professional phone calls – phone training for secretaries
Convincing communication on the phone – immersion workshop with one-to-one coaching
Opportunities to keep customers – complaint management in companies
Everyday successful workplace communication
Professional communication and efficient organisation – secretary training
Sales Training
Winning new customers
Telemarketing
Mastering sales pitches
Sales brilliance: success through polished presentation
Appearing confident and giving convincing presentations to the customer
Skilful negotiations – targeting for success
Small talk: the great art of chitchat
Team Development
One team – one goal
Team coaching
You can find details of individual seminars in our seminar catalogue.
We are able to deliver these seminars inhouse, as open seminars or as individual coaching sessions.
